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Learn From Other Women Like You on a Similar Path!

By sharing your experiences, insights, and lessons learned, you can help listeners overcome their own obstacles and take bold steps toward success.

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Thanks for your interest in appearing on Confessions of a CX Executive. We’re especially interested in leaders who have learned lessons the hard way while building and scaling real businesses. Is this you?

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Tell us about your business. What does your company do, who are your customers, and what problem do you solve for them? *

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What is your role in the organization today? (Founder, Operator, Executive Leader, CX Leader, etc.) *

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How large is your organization today? (Solo/Founder / 2–25 / 25–100 / 100–500 / 500-2000 / 2000+ *

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Approximately how many customers does your company currently serve? - - Under 1,000 1,000–10,000 10,000–100,000 100,000+ *

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Every company hits a moment where growth exposes cracks in the system. What was a moment in your business where scaling revealed a problem you didn’t see coming? *

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Where do you currently see the most friction in your customer journey? (Acquisition, Onboarding, Retention, Expansion, Support, or internal handoffs, etc.) *

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What part of the customer experience has been hardest to scale as your company has grown? *

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If you could fix one operational or customer experience challenge in the next 12 months, what would have the biggest impact on revenue or retention? *

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What metrics matter most to you when it comes to customer success or retention? (Churn, LTV, Renewals, NPS, Expansion Revenue, etc.) *

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Where do you believe the biggest untapped revenue opportunity exists in your customer journey today? *

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What topic or lesson would you most want to share with other leaders listening to the show? *

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What’s a story, lesson, or experience from your career that most leaders don’t talk about, but should? *

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One of the best parts of this show is connecting with leaders who are actually in the arena building and scaling real businesses.

If there are 2–3 founders, operators, or executives you respect who would have a great story to share, feel free to introduce us below.

We’re always looking for conversations that go beyond theory and get into what actually works (and what doesn’t).

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